Data Collection & Use Policy Statement

Here at Marriage Care we take your privacy seriously and we are extremely careful of how we use and look after any personal information we ask for. We will ensure that any information is stored securely and only used in the way in which you request us to do so.

We need personal information in order to deliver the service you have requested from us, and we also use it anonymously to continue improving our services and monitoring their quality.

Once your journey, using our service, has come to an end we don’t want the relationship to cease there. We would love to keep in touch with you. In order for us to do so, we must gain your preferences regarding how you would like to be contacted.

We will keep you informed about our work and fundraising activities by post, unless you let us know you do not wish to receive postal communications, by emailing dataprotection@marriagecare.org.uk, calling 0800 389 3801 or writing to us at Marriage Care, Huntingdon House, 278-290 Huntingdon Street, Nottingham, NG1 3LY. Also, in your evaluation survey, we will provide the opportunity to opt-in to email and telephone communications – If you do not choose to opt-in to these, we will not be able to keep you informed and updated on the work we do at Marriage Care via these communication methods. Providing these preferences will allow us to keep in contact, in a way that is most suitable for you.

You have the right to change how you would like to receive communications from us at any time. In order to do so, you just need to contact dataprotection@marriagecare.org.uk or follow the links on any communications you receive from us.

Finally, we will not usually pass any of your personal details on to a third party unless you ask us to. There is an exception for those coming to our counselling service as we do retain the right to break our confidentiality if we are concerned for your safety or the safety of others or if certain serious crimes are disclosed. The limitations of our confidentiality would be discussed with you in your first session with your counsellor.

Website Data

Our website address is: https://www.marriagecare.org.uk.

Contact Forms

When visitors submit a contact form on our website we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

Cookies

If you submit a contact form on our site you may opt in to saving your name, email address and website in cookies. These cookies will last for one year.

If you visit our members area login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to the members area, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long do we keep website data

If you submit a contact form, Marriage Preparation Booking Form or Counselling Registration Form the form content and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have submitted a contact form, Marriage Preparation Booking Form, or Counselling Registration Form on our website,  you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. Requests to be made to dataprotection@marriagecare.org.uk. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your website date is sent

Contact Form data may be checked through an automated spam detection service.

If you have questions on Marriage Care’s Data Protection policy then please contact: dataprotection@marriagecare.org.uk